Support

Need help with TapLet? Email support@taplet.us and we'll get back to you. It helps to include your phone and watch models and their versions: iPhone and Apple Watch with iOS and watchOS, or Android phone and Wear OS watch with Android and Wear OS.

I bought TapLet Pro but it's locked

Open the TapLet Pro screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it, or on Android, the same Google account.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions. See Apple's guide for details. Refunds are also handled by Apple at reportaproblem.apple.com. On Android, subscriptions and refunds are managed by Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions. See Google's guide.

My matches aren't showing on my other device

Match history syncs through iCloud. Check that both devices are signed in to the same Apple Account, that iCloud is turned on, and that they have an internet connection. Syncing can take a few minutes. On Android, history stays on your phone and isn't synced between phones; it's restored from your Google account backup when you set up a new phone. Your Wear OS watch shows matches through your phone, so keep the two paired.

Heart rate or calories aren't showing

TapLet needs permission to use Apple Health. Open the Health app, tap your profile picture, then Apps › TapLet, and turn on the permissions. On a Wear OS watch, open Settings › Apps › TapLet › Permissions. To save matches to Health Connect, open Health Connect on your phone, tap App permissions › TapLet, and turn them on.

More

Read how we handle your data in our Privacy Policy.